Frequently Asked Questions

Where can I purchase the miniPRO?

Pre Order are available now at amazon.com.

Is the miniPRO a Segway or Ninebot product?

Both. Segway Inc. was purchased by Ninebot Limited in April 2015. The expanded company focuses on the research and development, manufacturing, sales and service of its combined line of short-distance, electric-powered personal transporter products.

What are the mobile device requirements to connect the miniPRO to the Ninebot by Segway App?

Requires IOS 7.0 and up, or Android 4.3 and up on mobile device to install the Ninebot by Segway App for the miniPRO. You may access the app by scanning the QR code in your User Manual or download it from the Apple iOS App Store or Google Play Store – simply search “Ninebot”.

Once the Ninebot by Segway App has been downloaded, and paired with the miniPRO, how can it be used?

Once activated, the app will take the rider through a New Rider Tutorial. The app provides a dashboard similar to that of a car, allowing a rider to customize light settings, lock and activate the anti-theft alarm, install software updates for the miniPRO as well as access customer services, troubleshooting, tips, a miniPRO social community and more. The app may also be used to steer an unmanned miniPRO remotely.

How does the New Rider Tutorial work?

The rider must download the Ninebot by Segway App to activate the miniPRO. The tutorial will then direct the rider through step-by-step instructions to learn to ride the unit, which requires just a few minutes. The miniPRO will not exceed a speed of 4.3 mph until the tutorial has been completed. Once a rider has completed the tutorial, the miniPRO’s top speed will increase, but will be limited to 6.2 mph. However, the rider may disable this speed limiter once the miniPRO has traveled at least 0.6 miles, to enjoy a speed of up to 10 mph.

How does the miniPRO’s remote control feature work?

The app’s remote control feature allows the miniPRO to be driven in remote control mode with complete control over its speed and turning radius. Remote control mode has a range of 30 to 50 feet and a default speed of 3.1 mph (the speed setting may be changed in the app). For the rider’s safety, the unit should not be ridden while it is being remotely controlled.

Are there any miniPRO rider requirements?

Yes, for safety reasons we recommend the following:

  • Always wear a high quality, approved bicycle or skateboard helmet that provides protection for the back of the head, as well as other protective gear, to minimize any possible injury.
  • The miniPRO is designed for riders that are between 16 and 60 years old.
  • The miniPRO is designed to accommodate riders weighing 80 to 220 pounds (it is not designed to accommodate riders outside of the specified weight range.)

Is it easy to learn how to ride the miniPRO?

Yes, but riders must complete the New Rider Tutorial in the Ninebot by Segway App. We recommend that riders practice riding in order to become proficient.

What type of material is the miniPRO made of?

The miniPRO’s frame is constructed with an aircraft-grade magnesium alloy, which is a light weight and strong structural material that allows for load-carrying capability and maximum shock absorption.

How tall is the miniPRO and how much does it weigh?

The miniPRO is compact at a minimum height of just 2 feet and weighs only 28 pounds. It can easily fit inside any car, be carried up stairs or lifted over obstacles.

Can the Knee Control Bar be adjusted to accommodate riders of different heights?

Yes, the miniPRO’s Knee Control Bar may be adjusted to between approximately 2-3 feet to ensure optimal comfort and control for most riders.

How fast can the miniPRO go?

The miniPRO can travel at speeds of up to 10 mph.

What type of battery does the miniPRO use?

The miniPRO features a UL-certified, safe, powerful lithium ion battery for sustainable power. The battery shouldn’t be removed from the unit and should never be stored or exposed to temperatures below 15°F or above 120°F.

How much time is needed to charge the miniPRO before my first ride?

Charging the miniPRO battery to full capacity requires approximately 4 hours. After the initial full charge, the miniPRO battery charge may be topped-off at any time.

How far can the miniPRO travel on a single charge?

The miniPRO can travel up to 14 miles on a single charge depending on the rider’s weight, riding style, acceleration, speed and terrain.

What type of tire does the miniPRO have?

The miniPRO’s 10.5” inflatable tires deliver superior traction and shock absorption for a smooth ride.

How do I customize the lights on my miniPRO?

Simply open the Ninebot by Segway App, select “Device Settings,” select “Light Settings” and use the color wheel to customize your unit’s lights.

Can the miniPRO be ridden off-road?

The miniPRO can travel indoors and outdoors, but while outdoors we recommend that riders remain on sidewalks, pavement or other smooth surfaces.

What type of inclines can the miniPRO handle?

The miniPRO was designed to comfortably handle inclines of up to 15 degrees. Riders should avoid steeper slopes as they may lose traction.

Can I take my miniPRO on a plane, train or subway?

Given the miniPRO’s lithium ion batteries, it may not be permitted on an airplane due to safety and transportation policies. Always be sure to check with your airline, train or subway service for specific rules, regulations and restrictions.

Can I ride my miniPRO in the street?

Motor vehicle laws vary from state to state, so be sure to check your local and state laws to ensure there are not any restrictions on riding the miniPRO.

What is Power Assist Mode and how does it work with the Retractable Guide Bar?

When the unit is powered on, with no rider onboard, and the Retractable Guide Bar is raised, the miniPRO will default to Power Assist Mode. This allows the unit to be guided (not pushed) up steep slopes and across potholes and other obstacles.

Does the miniPRO have lights for riding in poorly lit areas?

Yes, the miniPRO has automatic lights for dim conditions, which cast light for 3 to 16 feet. However, Segway does not recommend riding the miniPRO in the dark or potentially hazardous conditions.

Does the miniPRO have any theft prevention features?

Riders may use the Ninebot by Segway App to enable the miniPRO’s anti-theft function. If an attempt is made to move, lift or carry the miniPRO while the anti-theft feature is armed, an alarm will sound and the unit will vibrate. An additional plus — if your smartphone is within connection range to the device, you’ll receive a notification of the alarm’s activation via the app.

Is the miniPRO waterproof?

The miniPRO is rated IP54 water resistant, but is not completely waterproof. The miniPRO should not be ridden in snow, rain, wet, muddy, icy areas or through puddles or other bodies of water.

Can I clean my miniPRO?

Yes, use a soft wet cloth to wipe the mainframe clean. Hard to remove dirt can be scrubbed with a small brush and cleaning liquid, rinsed and then wiped with a clean, dry cloth.

Do I need to keep air in the tires on my miniPRO?

Yes. The miniPRO’s tires are inflated and designed to perform best at 45 PSI. You should test tire pressure regularly to ensure your tires are inflated to the recommended level.

Who can I call with technical questions or a maintenance issue?

Riders may contact the Segway, Inc. Technical Support Team with questions or issues at technicalsupport@segway.com or 1.866.473.4929.